FAQ

Returns and exchanges

We provide each customer with a 100% money back guarantee if all products are in good condition, within 14 days of delivery. We will replace any defective items and make sure you are 100% happy with your purchase. Products can only be returned if they are still in good condition and packaging. Used-looking products, or products damaged by the customer will not be eligible for refund.

To initiate a return please email support@glamnetic.com.

 *Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment within 7 business days. 

Product Info

If you care for the eyelashes properly, they can last over 35+ times. Make sure you clean the magnets on the lash after every use and to magnetize it back into lash tray! Avoid water contact with the lashes as they will lose their curl and shape. The lifespan of the eyeliner is 6 months after opening.

Our magnetic liner does not come with the lash with the exception of our lash kits. Each kit offers a bulk discount for getting 2+ lashes and magnetic liner! Check our lash kits out here.

Yes, all our products have been tested for safety. Our eyeliner has the same types of ingredients you might see in other liners or mascara. What makes our liner magnetic is our iron oxide ingredient. There are no heavy metals or parabens in our formula. Iron oxide is a cosmetic ingredient commonly used for pigment and is rated as non-toxic according to EWG’s skin deep profile. Of course, as with any eye cosmetic products, if you have any pre-existing eye conditions, consult your doctor. For a break down of all our ingredients, please visit our FAQ ingredients section.

The Glamnetic Eyeliner ingredients are all commonly found in makeup and skincare products & are cruelty free. The added ingredient that makes the eyeliner work is iron oxide. See below for the breakdown and the safety level of all ingredients as cited in EWG's Skin Deep Cosmetic Database. However, for the health and safety of our customers, we do not recommend any eye products to anyone with pre-existing eye conditions.*We strongly suggest that you try our products on a small patch of skin (other than the intended location), to test for any allergic reactions first. We also urge everyone to review our product ingredients first to avoid sensitivities.

We actually have a lash guide here, you can compare and decide which lash works best for you!

We offer an array of lash styles with varying thickness and length. There are 6 small magnets on each of them capable of being cut down to fit any eye shape and size. Make sure no raw edges are at the edge of the lash after cutting.

Unfortunately, we can only allow one discount code per order. If you do attempt to apply more than 1 code to your order, the best discount will be applied.

Unfortunately you cannot stack discounts on the bundle builder. With our bundle builder option, the more you buy the more of a discount you can get!

Yes, we recommend you apply mascara then curl with our glamnetic eyelash curler before applying Glamnetic lashes so your natural eyelashes are more blended in with the lashes! We don’t recommend putting mascara directly on the mink lashes as it will distort the shape and form of the lash and shorten the lifespan of the lash.

Apply an even coat of eyeliner, the same thickness as the magnets and make sure it's 80% dried before magnetizing lashes for optimal hold! If reusing lashes, you may have remnants of mascara or eyeliner stuck onto the tiny magnets. If you notice this, you can scratch it off with your nail or use makeup remover on a q-tip or a makeup wipe and gently wipe it off.

Simply pull the false eyelash off and away from the eyelid. There will be no pulling of your natural eyelashes, but your glamnetic lashes will be removed :) If you notice clumps from the eyeliner or mascara on the magnets, gently scratch it off with your nail on each of the magnets. To clean the liner off your eyelid use waterproof makeup remover, micellar water, or coconut oil.

Our magnetic lashes are mink or faux mink lash style which is made from high quality synthetic fibers. Our brush is made from plastic fiber.

All of our orders are received by and delivered out of our warehouse within 48 hours. Shipping usually takes about 2-7 business days to deliver from the time it leaves our facility. **Due to COVID-19, shipping carriers may be experiencing delays

If you LOVE our concept and the look of our lashes and can’t wait to show the world, we would love to collab with you! Here's how to start: 1. Tag @glamnetic and #beGlamnetic in your Instagram posts 2. Send us a DM!

All orders are processed within 24 hours or less. If you would like to edit or cancel your order, you can contact us at support@glamnetic.com or DM us @glamnetic within 1 hour of order placement to cancel your order.

To contact customer service, please send us an email to support@glamnetic.com and our amazing customer service team will be happy to assist! Please allow up to 48 hours for someone on our team to get back to you.

We are based in sunny Los Angeles, CA, USA!

In many cases the carrier will have delayed tracking updates, approximately 24-48 hours from the original scan of your shipment. If you have received a tracking number without movement beyond the 48 hour window, you can always send us an email to support@glamnetic.com.

Yes we ship WORLDWIDE! Please check the rates as they are calculated at checkout based on country!

**Please note, due to COVID-19 there are certain territories that are not being shipped to until further notice: Algeria, Angola, Antigua, and Barbuda, Aruba, Ascension, Azerbaijan, Bahamas Bangladesh, Barbados, Belize, Bermuda, Bolivia, Botswana, Brunei, Burkina, Faso, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Costa Rica, Curacao, Czech Republic, Dominican Republic, Ecuador, El Salvador, Eswatini, Fiji, French, Polynesia, Gambia, Ghana, Grenada, Guatemala, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Jamaica, Kuwait, Laos, Lebanon, Liberia, Libya, Madagascar, Malawi, Maldives, Mauritania, Mauritius, Moldova, Mongolia, Morocco, Myanmar, Nambia, Nepal, New Caledonia, Nicaragua, Nigeria, Panama, Papua, New Guinea, Paraguay, Peru, Philippines, Samoa, Seychelles, Sierra, Leone, Somalia, South Africa, Sri Lanka, St. Kitts, Nevis, St. Lucia, Sudan, Suriname, Trinidad, Tobago, Turkmenistan, Vanuatu, Venezuela, Wallis, Futuna, Western Sahara, Zimbabwe

Duties/Fees are not included. You will have the option to pay the duties upfront, or upon arrival at checkout with Passport. Passport is our international tracking system, you can read more about it here.

We welcome your questions, comments, and concerns about privacy. Please feel free to send any comments and/or concerns regarding this policy to support@glamnetic.com.